Privacy Policy

Effective Date: December 6th 2023

This Privacy Policy describes how Servini Solution ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "users") of our mobile applications, Servini and Servini Pro ("the App"). By accessing or using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information:

We may collect the following personal information from users:

• First and Last Name
• Email Address
• Phone Number
• Social Account Information (if provided by the user)
• Picture (optional)
• Birthday
• Gender

1.2 Transaction Information:

We collect information related to transactions made through the App, such as order details, payment information, and order history.

1.3 User Activity:

We collect data on user activity within the App, including menu navigation, item selections, and interactions with features.

2. Collection Methods

2.1 User Input:

We collect personal information provided by users during the registration process, table booking, and order placement.

2.2 Automated Technologies:

We may use automated technologies, such as cookies and log files, to collect device information, IP addresses, and browsing patterns.

3. Purpose of Collection

We collect and use user information for the following purposes:

• Facilitating table orders and transactions
• Personalizing the user experience
• Improving the App's functionality and features
• Analyzing user preferences and behavior
• Enhancing customer service and support

4. Data Sharing

4.1 Third-Party Service Providers:

We may share personal information with third-party service providers who assist us in operating the App, processing transactions, or providing other related services.

4.2 Recognition by Staff:

In Servini Pro, the staff may have access to user information, including names and pictures, to identify and serve customers effectively.

5. Data Security

We prioritize the security of user data and have implemented appropriate technical and organizational measures to protect against unauthorized access, disclosure, alteration, or destruction of personal information. Data is encrypted in transit, and user access to data is only granted after authentication.

6. Data Retention

6.1 Duration:

We retain user information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or until the user chooses to delete their account. Transaction information may be retained for financial and legal record-keeping purposes.

6.2 Deletion:

The user can choose to delete their account and related information directly through the app or through an e-mail request sent to info@servini.online

7. Children's Privacy

The App is primarily targeted at adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child, we will promptly delete it from our records.

8. App Permissions

8.1 Camera:

The App may request access to your device's camera for the following purposes:

• Scan QR codes to facilitate table orders and transactions.
• Take profile pictures (if the user chooses to do so).

8.2 Location:

The App may request access to your device's location for the following purpose:

• Display nearby restaurants and provide location-based services within the App.

8.3 Push Notifications:

The App may send push notifications to your device to provide important updates, promotions, or other relevant information. You can manage your push notification preferences within the App's settings.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated through the App or other appropriate means. By continuing to use the App after such changes, you consent to the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@servini.online.